Frequently Asked Questions

Where are the Starter Packs, DVDs etc?

All of our downloadable packs, exercise sheets, e-books and Digital DVDs are now bundled in with our draw and paint membership. For more information, click here.

Do I have to create an account if I wish to place an order?

No, there is no requirement to create and account on the site. If you simply want to purchase under a “guest” account then you can!

How do you accept payment?

We use PayPal to take payment is it is used and trusted by 230 million people worldwide. If you don’t have a PayPal account, don’t worry, you can pay using your debit/credit card.

How long will it take for my goods to ship?

If you live in the UK, we estimate your order will be delivered within 3-5 working days. If you live in Europe then we estimate your order will be delivered between 5-7 working days.

For US and Countries outside the EU, we estimate your order will be delivered in around 7-8 working days.

All delivery times may vary if there are known problems with the postal services.

Orders are posted via Royal Mail and fulfilled by Bradley Brown Internet.

How much do you charge for shipping?

UK Orders

Under £50 = £2.99 Delivery.
Over £50 = FREE

Europe:

£0 – £20 = £4.50 Postage
£20.01 – £35 = £6 Postage
£35.01 – £50 = £7.50 Postage
£50.01 – £100 = £9 Postage
Over £100.00 = £12 Postage

USA & Canada:

£0 – £20 = £5 Postage
£20.01 – £35 = £7 Postage
£35.01 – £50 = £9 Postage
£50.01 – £100 = £12 Postage
Over £100.00 = £15 Postage

Rest of World:

£0 – £20 = £6 Postage
£20.01 – £35 = £8 Postage
£35.01 – £50 = £11 Postage
£50.01 – £100 = £13.50 Postage
Over £100.00 = £16.50 Postage

Delivery Charges increase due to the added weight.

Do I need a PayPal account in order to buy goods from your store?

No, we will use PayPal to process your payment but if you are ordering any goods, it is up to you whether you sign up to PayPal or just use your credit/debit card as a one off.

Will my account details work from your Colin Bradley Art Membership Site?

The Colin Bradley Art Store is a completely separate site from our membership site therefore you will have to create a new account if you wish or you can purchase your items as a guest.